The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon.They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. I had my second issue within 17 business days of receiving the scooter.Took 8 business days to fix (total of 11 calendar days). I had my first issue within 4 days of receiving the scooter.Here are a few red flags for anyone interested: I continue to struggle with GOTRAX's customer support team. I'll monitor the post to see if these are isolated or widespread. If you are having issues, please reply here and/or message me. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Pressing on button does not illuminate the display nor does the throttle have power. You can get it started again if you press the button so it's probably not a power issue.Ĭan't get the scooter to start. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. You feel the scooter lose power and your inertia throws you forward. Very dangerous as you can be cruising along and the motor completely shuts off. Missing tire extension - poor quality control This was fixed with the company sending a replacement tire. Problem is from inside the tire assembly. Turns on but shows zeros no matter what.īolts provided are rusted - poor quality control.įront tire making a very loud noise. All night charging leads to 15 minutes of riding.įront wheel cover scraping wheel - easy fix but annoying. Easy fix but annoying.īrand new battery not holding charge. Even if just pressing for a second - Kind of scary actually.īack wheel brake mis-aligned. Easy fix.Ĭruise control automatically goes on every time when riding. Here are some of the problems we have experienced separated into what we believe are minor and major issues: Minorīack wheel cover scraping tire. will respond to the email but the response itself is not helpful). Has seemingly chose to simply respond but not take action (i.e. Has been extremely slow to respond with replacement parts. Has expected us to be scooter technicians to diagnose the problems. ![]() In all cases the company has been slow to respond. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us.Īlso if there is a critical mass here, we may be able to have the company fix their problems. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. ![]() 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Manufacturers/Online Retailers/Resellers MUST MESSAGE THE MODS USING MODMAIL before posting/commenting to receive their flairs.Įntities who are suspected to be violating this will be given a 7 day ban wherein they must message the mods to receive the flair or will be permanently banned. If you own multiple please limit your flair to 2 scooters separated by '|' Users can add their own flairs of scooters they currently own. Including but not limited to IGG - KS - etc.īUY / SELL / TRADE offers only belong to our dedicated sticky. ![]() Posts and comments with referral links will be removed also. Resellers and Manufacturers are not allowed to create posts as they can sway or skew results. Rule 5: Astroturfing, Spam & Low-effort.Rule 4: Be respectful, polite and tolerantĪbsolutely no harrassment or bullying will be tolerated Likewise, all of 's rules must be followed.Posts specifically for Electric Skateboards or other alternative EPV's should stay in their own subreddit. Posts must directly relate to Electric Scooters or the Electric Scooter community. Failing to do so will result in a temporary ban. Injury posts must be flaired with the "Warning: Injury" flair. Injury posts are allowed in this sub as long they are not gore-content, this isn't the place for it. Content advocating helmet-less riding or content from personalities shown riding in public without a helmet may be removed at the mods' discretion.
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